Digital Inclusion Impact Summary (07/05/24 – 19/05/24)

📊 Key Data Insights

📍 83 surveys completed

📍 Average participant age: 59.8 years

📍 49.4% aged 65+

📍 95.2% Asian / Asian British background

🌍 Impact of Digital Support

✅ 100% feel more confident using the internet.

✅ 100% feel safer online.

✅ 98.8% feel more able to stay in touch with family & friends.

✅ 90.4% can now find health-related information online.

✅ 77.1% can now manage money, bills & shopping online.

✅ 48.2% have better opportunities for education & employment.

📱 Types of Support Received

📌 98.8% received free data for internet access.

📌 15.7% received a free device (tablet, smartphone).

📌 19.3% engaged with ‘Learn My Way’ digital training.

📌 94.0% accessed other digital support services.

💬 Participant Feedback Highlights

💡 Support in their own language: “I received 1-1 support in Bengali, and it helped a lot.”

💡 Free data enabling access: “Just being able to get online with free data is very helpful.”

💡 Better connection with family: “4 weeks of training helped me stay in touch with my family and children.”

💡 First-time digital users: “I’m over 70, just being able to use a smartphone is a success. Thank you!”

💡 Receiving a device empowered independence: “I received a tablet and training—now I love being able to connect with people.”

🌟 Conclusion

The programme has been life-changing, particularly for older individuals facing digital exclusion. Providing devices, internet access, and training has empowered participants to connect with loved ones, manage their finances, and access essential services with confidence. 🚀