Digital Inclusion Impact Summary (07/05/24 – 19/05/24)

Key Data Insights

83 surveys completed

Average participant age: 59.8 years

49.4% aged 65+

95.2% Asian / Asian British background

Impact of Digital Support

100% feel more confident using the internet.

100% feel safer online.

98.8% feel more able to stay in touch with family & friends.

90.4% can now find health-related information online.

77.1% can now manage money, bills & shopping online.

48.2% have better opportunities for education & employment.

Types of Support Received

98.8% received free data for internet access.

15.7% received a free device (tablet, smartphone).

19.3% engaged with ‘Learn My Way’ digital training.

94.0% accessed other digital support services.

Participant Feedback Highlights

Support in their own language: “I received 1-1 support in Bengali, and it helped a lot.”

Free data enabling access: “Just being able to get online with free data is very helpful.”

Better connection with family: “4 weeks of training helped me stay in touch with my family and children.”

First-time digital users: “I’m over 70, just being able to use a smartphone is a success. Thank you!”

Receiving a device empowered independence: “I received a tablet and training—now I love being able to connect with people.”

Conclusion

The programme has been life-changing, particularly for older individuals facing digital exclusion. Providing devices, internet access, and training has empowered participants to connect with loved ones, manage their finances, and access essential services with confidence.